VPNs: The Most Common Problems Owners Report
Updated October 2026
We sorted 63 owner reports on 3 vpns by topic. The problem owners raise most is connection reliability. See which models they report it on least.
Problems by how often owners raise them
- Connection reliability10 of 63 reports
- Ease of use9 of 63 reports
- Privacy and security6 of 63 reports
- Speed and performance5 of 63 reports
- Streaming and unblocking5 of 63 reports
- Customer support3 of 63 reports
Connection reliability
10 of 63 owner reports raise a problem with connection reliability, and 8 praise it. By model, fewest problems first:
Fewest complaints: Surfshark VPN, raised in 2 of its 22 owner reports.
Visit Surfshark VPN →| Model | Raise a problem | |
|---|---|---|
| Surfshark VPN | 2 of 22 | Official site → |
| Private Internet Access | 3 of 21 | Official site → |
| Proton VPN | 5 of 20 | Official site → |
Ease of use
9 of 63 owner reports raise a problem with ease of use, and 8 praise it. By model, fewest problems first:
Fewest complaints: Surfshark VPN, raised in 2 of its 22 owner reports.
Visit Surfshark VPN →| Model | Raise a problem | |
|---|---|---|
| Surfshark VPN | 2 of 22 | Official site → |
| Proton VPN | 2 of 20 | Official site → |
| Private Internet Access | 5 of 21 | Official site → |
Privacy and security
6 of 63 owner reports raise a problem with privacy and security, and 4 praise it. By model, fewest problems first:
Fewest complaints: Surfshark VPN, raised in 2 of its 22 owner reports.
Visit Surfshark VPN →| Model | Raise a problem | |
|---|---|---|
| Surfshark VPN | 2 of 22 | Official site → |
| Private Internet Access | 2 of 21 | Official site → |
| Proton VPN | 2 of 20 | Official site → |
Speed and performance
5 of 63 owner reports raise a problem with speed and performance, and 4 praise it. By model, fewest problems first:
Fewest complaints: Surfshark VPN, raised in 0 of its 22 owner reports.
Visit Surfshark VPN →| Model | Raise a problem | |
|---|---|---|
| Surfshark VPN | 0 of 22 | Official site → |
| Proton VPN | 2 of 20 | Official site → |
| Private Internet Access | 3 of 21 | Official site → |
Streaming and unblocking
5 of 63 owner reports raise a problem with streaming and unblocking, and 1 praise it. By model, fewest problems first:
Fewest complaints: Private Internet Access, raised in 1 of its 21 owner reports.
Visit Private Internet Access →| Model | Raise a problem | |
|---|---|---|
| Private Internet Access | 1 of 21 | Official site → |
| Surfshark VPN | 2 of 22 | Official site → |
| Proton VPN | 2 of 20 | Official site → |
Customer support
3 of 63 owner reports raise a problem with customer support, and 5 praise it. By model, fewest problems first:
Fewest complaints: Surfshark VPN, raised in 0 of its 22 owner reports.
Visit Surfshark VPN →| Model | Raise a problem | |
|---|---|---|
| Surfshark VPN | 0 of 22 | Official site → |
| Private Internet Access | 1 of 21 | Official site → |
| Proton VPN | 2 of 20 | Official site → |
Each owner report is counted once per topic, as a problem when it describes a failure or annoyance. Counts cover the owner reports behind our current verdicts for this category and refresh when those verdicts change.